Last updated: July 17, 2026

Lois New York ("we," "us," or "our") operates loisnewyork.com. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

Information you give us: name, email address, shipping and billing address, phone number, and payment information when you place an order or create an account. If you contact customer service or sign up for our emails, we collect that information too.

Information collected automatically: when you visit our site, we automatically collect device information such as your browser type, IP address, time zone, and some of the cookies installed on your device. We also collect information about the pages you view, the products you look at, and how you interact with the site.

Payment information: payments are processed by our payment providers, including Shopify Payments and any other processors we enable. We do not store full credit card numbers on our servers.

How we use your information

We use your information to:

• Process and fulfill your orders, including shipping and payment
• Send you order confirmations, shipping updates, and receipts
• Provide customer support
• Send marketing emails, if you've opted in
• Detect and prevent fraud
• Improve our site, products, and advertising

Sharing your information

We share your information with third parties who help us run our business: Shopify (our e-commerce platform), payment processors, shipping carriers, email marketing providers, and analytics and advertising partners. These parties only receive the information they need to perform their services.

We may also disclose information when required by law, such as in response to a subpoena, court order, or lawful request from a government authority.

We do not sell your personal information for money. Certain sharing with advertising partners may be considered a "sale" or "sharing" under some state privacy laws. See "Your rights" below for how to opt out.

Cookies and tracking

We use cookies and similar technologies to keep your cart, remember your preferences, understand how the site is used, and show you relevant ads. You can control cookies through your browser settings, though disabling them may affect how the site works.

Some browsers send a "Do Not Track" signal. We currently do not respond to Do Not Track signals.

Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request that we correct or delete it
• Opt out of the sale or sharing of your personal information
• Opt out of targeted advertising
• Not be discriminated against for exercising these rights

To make a request, email us at privacy@loisnewyork.com. We may ask you to verify your identity before we act on your request.

If you're in California, the CCPA/CPRA gives you these rights. If you're in Virginia, Colorado, Connecticut, or another state with a comprehensive privacy law, similar rights apply.

Marketing emails

You can unsubscribe at any time using the link at the bottom of any marketing email, or by emailing us. We'll still send you transactional messages about orders you've placed.

Data retention

We keep your order information for as long as necessary to fulfill your order, comply with our legal obligations, resolve disputes, and enforce our agreements.

Children's privacy

Our site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, contact us and we'll delete it.

Changes to this policy

We may update this policy from time to time. When we do, we'll update the "Last updated" date at the top.

Contact us

Questions about this policy or your data? Email privacy@loisnewyork.com or write to us at Lois New York