We want you to love what you ordered. If something isn't right, you have 30 days from the delivery date to start a return.

To be eligible, items must be unworn, unwashed, and in their original condition with all tags and packaging still attached. Items that show signs of wear, damage, or alteration can't be accepted.

Return shipping is on us. Just start your return and we'll email you a prepaid label. The only exception is sale items — returns on discounted merchandise are still accepted within the 30-day window, but the return shipping cost is the customer's responsibility.

How to start a return

1. Email us at support@loisnewyork.com with your order number and the item(s) you'd like to return.
2. We'll send you a return authorization and a prepaid shipping label (or return instructions for sale items).
3. Pack the item securely and drop it off with the carrier listed on your label.

Refunds

Once your return arrives at our warehouse, we'll inspect it and process your refund within 5 business days. Refunds go back to your original payment method. Depending on your bank or card issuer, it can take an additional 5 to 10 business days for the funds to appear on your statement.

Original shipping charges, if any were paid, are non-refundable.

Exchanges

The fastest way to exchange an item is to return the original and place a new order. That way you're not waiting on stock.

Damaged or incorrect items

If your order arrives damaged, defective, or if you received the wrong item, contact us at support@loisnewyork.com within 7 days of delivery with your order number and a photo of the issue. We'll make it right at no cost to you.

Non-returnable items

The following can't be returned: gift cards, final sale items marked as such on the product page, and items purchased through third-party retailers.

Questions?

Reach us at support@loisnewyork.com, Monday through Saturday, 9:00 AM to 7:00 PM ET.